Doheny's Kenosha Retail Store

Jason Steinmetz 2 months ago

We purchased a **Vita Vivre hot tub from Doheny’s in Kenosha**, paying for professional delivery and installation of the spa cover and lift. Unfortunately, the installation was a complete mess. The delivery crew arrived on time, but the problems started immediately. Their dolly tires were flat, and I actually had to fill them. I also helped them move the spa into my backyard. Then came the cover lift installation. The installers told me they had **never even seen this particular lift in their five years of working there**. To make matters worse, they brought a lift/cover designed for a **Vita Maxx instead of my Vita Vivre**. The manufacturer's instructions were sitting right in front of us, yet they chose to install the brackets in a completely different location. They drilled **multiple unnecessary holes into my brand-new hot tub**, moved the hardware several times, spent nearly **FIVE HOURS** trying to make the lift work, and I eventually had to provide my own band saw and help cut the poles. When they finally left, the lift was **about 4 inches out of alignment**, the cover was sitting roughly **3 inches above the tub**, and they handed me a bag of screws and caps and basica

L L 3 months ago

We ordered Hayward pool pump through Amazon that was sold and shipped by Dohenys. We did not get a pool pump… We got a large tub of chlorine instead. How do you mess that up? On top of that we had to carry this 50 pound bucket of chlorine bucket to FedEx and ship it back before they would. ship what we actually paid for – the pool pump which was $750. I would not buy from them.

Nancy Teknipp 3 months ago

I will NEVER order from this company again!! Their Customer Service was not helpful when my husband called in for help with some pool parts. One part was incorrect and when I called to find out how to return it, I was told it was from a third party and was not returnable and then left me on hold for 20 minutes to see if she could do to help! Pretty rude to not return to a call. I called back and was told the same thing by a gentleman. Now I'm at their mercy because I need a Doheny part for our pump, so I asked if he could waive the shipping fee since they couldn't do anything on the item I wanted to return. They could if I spent $50.00. My part cost $16.99 and I had just placed a big order last week. Last purchase I'll ever make! I tried to give zero stars.

Chewy Baka 3 months ago

I’ve been buying online for years, not knowing they had a store front. So I took the drive from O’Hare. One of the nicest pool stores I’ve ever been in. The staff on my two trips have been awesome. Zach, the manager helped me out with two issues. I couldn’t be happier. I would definitely recommend the store.

Derek Furch 6 months ago

We ordered a full sized set of stairs with handrail for our above ground pool. It has a one year warranty. One of the handrail support rods broke (within the warranty period) and I requested a new rod. Doheny's reply was they would send a completely new set of stairs if I returned the entire set of stairs back at my own expense. That would have cost over $100 to ship the entire set. WHAT KIND OF WARRANTY IS THAT? A clever way to discourage the customer and get out of having to cover and send a broken part. Buyer beware, their warranty is impractical and meaningless.